| 单词 | call blending |
| 释义 | call blending A feature of standalone automatic call distributors (ACDs) that supports intensive outgo- ing, as well as incoming, calling activity. Call blending employs a predictive dialer that monitors the status of incoming calling activity and the level of availability of the agent pool.When the level of incoming calling activity drops to a level such that agents are idle, the system introduces outgoing calls. See also ACD and predictive dialer. |
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