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单词 UCD (Uniform Call Distributor)
释义

UCD (Uniform Call Distributor)

A standard feature of many PBXs that automatically routes incom-

ing calls to the next available agent, scanning agent ports in a predetermined, rigid hunt pattern. A UCD

serves many of the same functions as an automatic call distributor (ACD), but lacks the same level of intelligence and, therefore, is much less capable. See also ACD.

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