单词 | UCD (Uniform Call Distributor) |
释义 | UCD (Uniform Call Distributor) A standard feature of many PBXs that automatically routes incom- ing calls to the next available agent, scanning agent ports in a predetermined, rigid hunt pattern. A UCD serves many of the same functions as an automatic call distributor (ACD), but lacks the same level of intelligence and, therefore, is much less capable. See also ACD. |
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