ACD (Automatic Call Distributor)

A system or application software program that serves to route

incoming calls to the most available and appropriate agent. Incoming call centers make extensive use of such specialized software to enhance customer service.An ACD typically uses an automated attendant (i.e., front-end interactive voice processor) to answer incoming calls and provide callers with menu selections to guide the call through the system, perhaps sorting them into multiple queues associated with special-

• console
• Consortia, Fora, and Special Interest Groups (SIGs)
• Consortia, Fora, and Special Interest Groups (SIGs)
• Consortia, Fora, and Special Interest Groups (SIGs)
• constant bit rate (CBR)
• constraint-based routing
• Consultative Committee for International Telephone and Telegraph (CCITT)
• content blocking
• continuity algorithm
• continuously variable slope delta modulation (CVSDM)
• continuously variable slope delta modulation (CVSDM)
• continuous redial
• continuous redial
• contraction
• Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act)
• control plane
• control unit
• conventional band (C-Band)
• convergence
• Convergence Sublayer (CS)
• converter box
• .coop (cooperative)
• coordinated dialing plan
• copper (Cu)
• Copper Distributed Data Interface (CDDI)