ACD (Automatic Call Distributor)

A system or application software program that serves to route

incoming calls to the most available and appropriate agent. Incoming call centers make extensive use of such specialized software to enhance customer service.An ACD typically uses an automated attendant (i.e., front-end interactive voice processor) to answer incoming calls and provide callers with menu selections to guide the call through the system, perhaps sorting them into multiple queues associated with special-

• CIP (Classical IP over ATM)
• cipher
• CIR (Committed Information Rate)
• circuit
• circuit switch
• circuit-switched data (CSD)
• circuit-switched network
• circuit terminating equipment
• Citizens Band (CB)
• cladding
• Clarke orbit
• Clarke, Sir Arthur C. (1917–)
• Class 1
• Class 1
• Class 2
• Class 2
• Class 3
• Class 4
• Class 4/5
• Class 5
• Class A ATM traffic
• Class A cable
• Class A IP address
• Class B ATM traffic
• Class B cable