“Customer Relationship Management”的概念、定义、翻译、参考文献-科学参考

单词	Customer Relationship Management
释义	Customer Relationship Management Encyclopedia 管理学顾客关系管理释 Customer Relationship Management顾客关系管理一种以顾客为中心的业务战略，此战略通过开发、维持和提升有效的顾客关系来达到最优的收入、盈利性和顾客忠诚。
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