“服务业务性能度量”的概念、定义、翻译、参考文献-科学参考

单词	服务业务性能度量
释义	服务业务性能度量 Encyclopedia 理学服务业务性能管理优化释 service performance measurement服务业务性能度量基于时间、成本和质量三个维度，通过定义不同的关键性能指标（key performance indictor; KPI），基于测量的方法或基于分析模型的方法来获取服务业务性能的度量值。
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