管理学 客户关系管理系统 释 customer relationship management system，CRMS 客户关系管理系统 利用软件、硬件和网络技术，为企业建立一个客户信息收集、管理、分析和利用的信息系统。简称CRMS。
计算机应用 信息系统与信息化 释文 customer relationship management system 客户关系管理系统
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