“service quality evaluation and improvement”的概念、定义、翻译、参考文献-科学参考

单词	service quality evaluation and improvement
释义	service quality evaluation and improvement Encyclopedia 理学软件服务质量保证释 service quality evaluation and improvement服务质量评价与改进一对服务质量管理范畴的概念。服务质量评价主要是为下一步改善服务设计、运行等分析和优化提供数据支持。服务质量改进是基于服务质量评价的初步结果，通过数据分析实现对每个服务质量属性改进必要性的量化分析。
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